Return and Refund Policy
The buyer has the right to change/return the product/cancel the contract within 14 days from the date of receiving the product or service. By notifying the company. In the first 7 days, the company will refund the full amount that the buyer paid for purchasing the product or service.
After the said period The buyer still has the right to change/return the product/cancel the contract but it must be in accordance with the company's terms and conditions. The company will refund the money to the customer within 15 days from the date of receiving the letter of intent to cancel the contract.
However, in the case where the customer returns not all items complete. The company reserves the right to refund shipping costs.
After the said period The buyer still has the right to change/return the product/cancel the contract but it must be in accordance with the company's terms and conditions. The company will refund the money to the customer within 15 days from the date of receiving the letter of intent to cancel the contract.
However, in the case where the customer returns not all items complete. The company reserves the right to refund shipping costs.
1. Policy and conditions for returning products are as follows
- The product must match the item ordered.
- Customers can exchange or return products within 14 days from the date they receive the product.
- Products in the category of fresh food, chilled food, frozen food, customers must notify of exchange or return within 3-5 days from the date of receiving the product.
- The customer must return the product, equipment, freebies, manuals and all documents together with the merchandise receipt in the original box/box in the original condition.
- Packaging-Packet It is not opened from the recipient of the goods and the purchaser of the goods. All items are in perfect condition and must not be damaged by the recipient of the product and the purchaser of the product, whether intentional or unintentional (in the case that the product inside is damaged from transportation or is incomplete or incorrect as ordered or deterioration or others, see reasons and conditions in section 3.)
2. Product return process are as follows
- Step 1 Contact via Call Center 02-1234-999
- Step 2 Take a photo of the product or package or parcel you receive. Complete with detailed information, purchase order number and choose the reason as stated (in section 3.)
- Step 3 Wait for verification from officials and contact you back within 24 hours.
- Step 4 Receive a response from the official. And the Kerry delivery staff will receive the return of the product from you within 3-5 business days (not accepting the return of clothing items and all types of fresh food, frozen food). But except in the case of damage or defects or defects from the manufacturer. The company will accept product returns on a case-by-case basis.)
3. Reasons and conditions for returning products It can be divided as follows:
| Reason for return | Meaning of return reason | Conditions for returning products | Example of evidence for filling out the form |
|---|---|---|---|
|
The product is damaged/unusable. The parcel was damaged. causing the product to be damaged cannot be used normally |
Products that are physically damaged, such as dented or defective, when delivered to the customer and/or in damaged packaging. | Items must be returned complete with packaging and accessories. Including free gifts |
You can clearly see the damage to the product/parcel.
|
| The product cannot be used. | The product's equipment, parts, or functionality are not as described in the product manual. |
|
Show how the product doesn't work.
Note : Note : If the product is a phone or device with an access password Customers must unlock the code before returning the product. |
| Received a product that is not as ordered | The product received is different from or does not match the product description on the website. |
|
Shows differences in the received products, such as the wrong color or the wrong size.
|
| Received incomplete product/didn't receive free gift | Products / equipment / parts of products or free gifts lost or received incomplete |
|
Shows how incomplete products were received
|
| The product does not match the picture/details advertised. | The product received is not as advertised, such as the picture, free gifts, product characteristics, patterns, materials used, and others. |
|
Shows the differences in the products received.
|
|
I no longer need this product or it isn't right for me*
|
The customer changed his mind and no longer wanted that product. |
|
Shows the condition of the product's package box that has not yet been opened.
|
|
I no longer need this product or it doesn't fit me**
|
The product is too big or too small. Does not fit the body size |
|
Show the product clearly and there was a product label that had not been removed
|
| It is assumed that it is a counterfeit product. Not as ordered | The product is assumed to be a counterfeit, not genuine. | Items must be returned complete with packaging and accessories. Including free gifts |
Shows the differences between the real thing and the fake.
|
|
The product is past its expiration date. | Items must be returned complete with packaging and accessories. Including free gifts |
Shows production date and a clear expiration date
|
|
Products that are physically damaged, such as dented or defective, when delivered to the customer and/or in damaged packaging. | Items must be returned complete with packaging and accessories. Including free gifts |
Clearly shows the damage to the product.
|
| Allergic reactions from using products in the category Cosmetics or fashion wear | Allergic reactions from using the product for a period of time or fashion products Accompanied by a medical certificate | Items must be returned complete with packaging and accessories. Including free gifts |
Shows allergic reactions from using the product. and have a medical certificate confirming    |
* Last updated: 1 August 2021
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